Credit unions are committed to serving the needs of their members.

But what happens when those needs and expectations change?

Evolving with those changes requires modern technology, according to Jack Henry™ President of Credit Union Solutions Shanon McLachlan, who joined the podcast to discuss how credit unions can reimagine the technology ecosystem.

“It comes down to member convenience,” McLachlan says. “We want to make sure our members can take care of themselves when they want, where they want, and how they want.”

It’s hard to provide that member experience without modern technology and a long-term strategy.

“This is not about just today, and it's really not about the next one to three years,” McLachlan says. “You’ve got to be thinking about where you want to be in three years, five years, 10 years. What's the technology going to be at that time? We want to keep everything current and forward-thinking.”

McLachlan explains technology modernization, how credit unions can leverage technology, how Jack Henry helps credit unions develop long-term plans, and how plans enhance the member experience. 

Learn more by listening to the full episode of the podcast on Apple Podcasts, Google Podcasts, Spotify, and YouTube.

In this episode:

0:31: Episode intro

1:04: Intro to Shanon Mclachlan

1:39: Technology modernization and what that means for CUs

3:45: Challenges CUs can overcome with a technology strategy

4:18: Benefits of adopting an open platform

5:42: How CUs can leverage tech to get the data they need

7:48: Data security

9:12: How a tech strategy can help CUs grow

10:15: Resources CUs can use to help with tech integration

11:16: How does this all benefit the member?

12:19: How to get buy in for tech modernization efforts

13:16: How Jack Henry helps with tech modernization